How much does the stock cost?
All our products and pricing can be viewed on our website: www.dicarolina.co.za
Where are you based?
di CAROLINA is an online store based in Somerset West and all orders can be placed on www.dicarolina.co.za. We don’t have a physical address yet however, we do arrange for fitting in Somerset West. WhatsApp: 0663 525 867 to arrange day & time.
How to place an order?
How to I make payment?
You can make payment via EFT, Checkers Money Market or cash on collections in Somerset West.
How long does delivery take?
Delivery take 1-2 working days depending where you are based. We require a physical address for delivery as a signature needs to be obtained upon delivery. We have 6 delivery options where you can choose. To view all our 6 delivery option click here.
Do you have everything that is on your website at your store?
Yes. All items are available in stock. Fast and affordable delivery.
What if I would like to cancel my order that I have already paid for before it is delivered to me?
A R150 handling fee will be deducted from your refund if you cancel your order after you have made payment and before it reaches you. Most of our items are produced upon order and therefore the handling fee applies to cover the cost that we need to pay to the factory who has already started making your item/s for you upon placement of your order.
What is your returns policy?
Returns and exchanges are brought to our attention within 72 hours (3 days) after you have signed for the receipt of your parcel to qualify for a refund.
Returns need to reach us within 7 days after you have brought to our attention for a refund or exchange.
The return or exchange item, the collect of the item from you and the return to you if you choose to exchange or return is for your cost.
Read full returns & refunds policy here.
