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Returns & Refunds policy

Returns are welcome,  we will refund you or give you a store credit depending on when the return reaches us. 

  • Returns and exchanges must be brought to our attention within 72 hours (3
    days) after you have signed for the receipt of your parcel to qualify
    for a refund or exchange. 
  • Returns need to reach us within 7 working days after you have signed for the receipt of your parcel to qualify for a refund – if you prefer a refund please return the package in good time, this is absolutely non-negotiable as this is our agreement with our supplier and clients accept this before ordering.
  • If an item reaches us after 7 working days but less than 14 working days in store credit will be given. No returns will be accepted thereafter – non negotiable.
  • Item(s) must be unworn, unwashed, or otherwise unused – Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in
  • We do not accept return on swimwear, lingerie or jewellery used in piercings – NON NEGOTIABLE
  • All items must be returned in its original packaging including: item plastic bag, logo, tissue paper, card and accessories.
    R10 will be deducted for each item that is return in other/missing/ damaged packaging
  • Sale/discounted/items bought with coupons are not eligible for a refund
  • The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.  
  • Refund will be processed within 3-5 working days. Please allow at least 5-7 working days for your funds to reflect in your account. 
  • You are responsible for any costs associated with returning the item to us.

We ask that our clients allow for colour difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.